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Browse questions by topic. Everything you need to know about Nueva Travel, fees, rewards, and booking your trip.

63 questions

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For questions about Nueva Travel or the Travel Loyalty Reward, contact Nueva Customer Support.

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How Can We Help?

What is Nueva Travel?

How does Nueva Travel work?

What is the Nueva Travel Guide app?

Who is Nueva Travel for?

How much does the Nueva Travel membership cost?

Is there an enrollment fee, and what does it include?

How much is the Cruise Reward activation fee?

How much is the Resort/Condo Stay activation fee?

What is the Cruise Reward booking fee, and what does it cover?

What is the Resort/Condo Stay weekly fee?

Are the activation and booking fees refundable?

Why are there fees if the reward is complimentary?

What costs are NOT covered by the reward?

What does my membership include?

How much can I save with Nueva Travel?

Are there blackout dates?

Are there hidden fees or restrictions?

How many hotels can I book through Nueva Travel?

What dining, entertainment, and shopping deals are included?

What are the Travel Loyalty Rewards?

How do I qualify for a Travel Loyalty Reward?

Do I get both rewards or do I have to choose one?

How often can my household redeem a reward?

Can I switch my reward choice after I select one?

Can I get the cash value of the reward instead of the trip?

What happens to my certificate if I cancel my membership?

Is the reward a timeshare presentation or sales pitch?

Can I transfer or gift my reward to someone else?

Is there a language requirement?

What is included in the Cruise Reward?

Which cruise lines and itineraries are available?

Who can travel on the Cruise Reward?

Can I cruise on weekends or holidays?

How far in advance must I book the cruise?

Can I upgrade my cruise cabin?

What is included in the Resort/Condo Stay Reward?

How many resorts and destinations can I choose from?

Is the Resort/Condo Stay all-inclusive?

Who can travel on the Resort/Condo Stay?

When is check-in for the Resort/Condo Stay?

Can I get a larger unit or extend my stay?

How far in advance must I book the resort stay?

What does activating my certificate mean?

How long do I have to activate my certificate?

How long do I have to complete my travel after activating?

Can I extend my certificate?

How does the redemption process work, step by step?

Where do I book my reward trip?

What email will my redemption link come from?

What is a certificate, and what is a redemption code?

Should I buy flights before my booking is confirmed?

How will I know my trip is confirmed?

Can I change my destination or dates after booking?

Is transportation to my destination included?

Who is responsible for passports and visas?

Is travel insurance included or recommended?

What happens if a cruise line changes or cancels my sailing?

Who do I contact for support?

What should I do if I haven't received my confirmation email?

Can I see the cruise and resort options before paying any fees?

Cruise or Resort/Condo Stay - which reward should I pick?

Where can I go with the Resort/Condo Stay?

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